How to fix Calls not being Unmasked?

If TrapCall isn’t unmasking your blocked or private calls, don’t worry—we're here to help you figure out why and how to fix it.

👉 Calls Before Activation Can’t Be Unmasked

TrapCall can only unmask calls that are forwarded to our servers while they’re ringing. This means:

• We cannot unmask any calls you received before you activated TrapCall

• TrapCall needs to intercept the call in real-time to work its magic

👉 You Must Decline the Call

To unmask a blocked, private, or no caller ID call, you must decline the call (reject it while it’s ringing). Here’s why:

• If you answer the call or if the caller hangs up too quickly, the call will not be forwarded to TrapCall, and we will not be able to unmask it

• On iPhones, if the screen is locked, double-tap the side button to decline a call

👉 Make Sure These Settings Are Correct

If you’re still having trouble, double-check the following:

• Silence Unknown Callers should be OFF
  Go to Settings > Phone > Silence Unknown Callers and turn it off. This feature can prevent calls from ringing and block them before TrapCall sees them.

• TrapCall needs to be properly programmed
  Sometimes phones lose their call forwarding setup due to software updates, SIM changes, or switching carriers. Reprogram TrapCall on your phone using these steps.

• Try a fresh install

  1. Delete the TrapCall app

  2. Reboot your phone

  3. Reinstall the app from the App Store or Play Store