How to fix your Voicemail issues

If you’re having trouble receiving voicemails or callers can’t leave you a message while using TrapCall, follow the steps below based on your carrier.

👉 For AT&T and Cricket Users

TrapCall sometimes can’t automatically recover your voicemail number from your carrier. Here’s how to fix that:

1. Dial ##004# and press Call. Dismiss any notification.
2. Dial #67# and press Call again. Note the voicemail number starting with +1 (no parentheses or hyphens).
3. Send that number to us by replying to our latest support email
4. We’ll update your account and send new programming instructions

If needed, reprogram by dialing 004*DID# (replace DID# with the correct voicemail number) and press Call.

👉 For T-Mobile and MetroPCS Users

Use this voicemail box deposit number:

• +18056377243 (try changing the last digit to 9 if needed: +18056377249)

👉 For Verizon Users

Program your phone to forward calls to the correct voicemail access number:

• Enter your own phone number as the Voicemail Number
• If it doesn’t work, keep trying different DIDs (access numbers) until you find one that works

👉 For Sprint, US Cellular, Visible, Spectrum, and C-Spire Users

These carriers don’t allow TrapCall to forward calls to their voicemail system. Instead:

• Use TrapCall’s Hosted Voicemail, which lets you get messages directly in the app and set a custom greeting. Contact us to activate it.

👉 Using Your Carrier Voicemail

TrapCall’s voicemail offers some great features, but if you prefer your carrier’s voicemail:

• AT&T, T-Mobile, MetroPCS, Verizon, and Cricket users can continue using their carrier voicemail alongside TrapCall

👉 How to Restore Carrier Voicemail

If you cancel TrapCall or want to go back to your carrier’s voicemail:

1. Visit www.deactivatemyphone.com
2. Follow the steps to remove TrapCall and restore your carrier voicemail
3. This tool is available 24/7

👉 Important Notes

• Always make sure your voicemail number is formatted as +1xxxxxxxxxx without parentheses or hyphens.
• If you’re still having issues after confirming your voicemail number, it may be a diversion issue. Contact us and we’ll help reprogram your device to a different access number.