How to fix Programming and Activation Issues

Sometimes you might experience problems like:

• “TrapCall isn’t working”

• “My calls aren’t unmasking anymore”

• "I can't activate the service"

• Seeing all unmasked calls appear as (229) 518-6462 or +10000000000

Don’t worry! These issues often stem from phone or carrier changes and can usually be resolved by reprogramming your device with alternative activation codes.

👉 Why does this happen?
Phones can lose programming any time you:

• Update iOS or Android

• Receive a carrier update

• Change phones or numbers

• Remove the SIM card

• Let the battery die completely

• Leave the US

• Change carriers

👉 How to Reprogram TrapCall
First, make sure your carrier supports Conditional Call Forwarding, which is required for TrapCall to work. Then follow these steps:

1. Turn off Wi-Fi on your phone

2. Dial each of the codes below (specific to your carrier) one at a time and press Call

   • Be sure to include special characters like * and #

3. Your phone should beep and disconnect or confirm forwarding

Verizon

• *907738013928

• *927738013928

T-Mobile

• **61*7326082679#

• **62*7326082679#

• **67*7326082679#

AT&T

• **61*7018011262#

• **62*7018011262#

• **67*7018011262#

If you don’t get a success message, please let us know what message appears so we can continue troubleshooting.

👉 Seeing (229) 518-6462 or +10000000000 as the caller?
This means the current access number isn’t working. Keep trying different DIDs until you find one that works. Note: sending carrier instructions won’t fix this—it’s a “Diversion” issue.

👉 Special Note for California and New York Users
If you’re in California, use an Arizona DID (408 area code).
If you’re in New York, use a New Jersey DID (732 area code).