Managing your TrapCall subscription

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  • How do I cancel my subscription?

    To cancel your TrapCall subscription, follow the steps below:

     

    👉 If you use iOS

     

      1. Open Subscriptions on your mobile device

      2. Tap the subscription that you want to cancel

      3. Tap Cancel Subscription or Cancel Free Trial
        If you don’t see Cancel        , the subscription has already been canceled and won't renew.


    If you're unable to cancel following the steps provided above, you can also cancel from a different device by following the instructions found in this article.

     

    👉 If you subscribed through the Website

     

      1. Visit the website, and make sure you're logged into your account

      2. Click Cancel Subscription

      3. Select a reason and follow the cancellation steps

     

    ⚠️ If you were charged for a subscription and would like to request a refund, you can visit this article to learn how.

     

  • How can I get a refund?

    If you’re dissatisfied with our product, let us first apologize for not meeting your expectations.

    To request a refund, please follow the instructions below, depending on the platform you used to subscribe.

    👉 iOS

    1. Access this webpage
    2. Sign in with the Apple ID you used to make the purchase
    3. Tap I’d like to > Choose Request a refund
    4. Choose the reason why you want a refund > Next
    5. Choose the purchased item > Submit

    👉 Android

    You can request a refund by following the instructions found in this article.

    👉 Website

    Kindly send us a refund request through our dedicated Contact Form, making sure to include:

    • The reason for the request
    • The phone number associated with your TrapCall account
    • A screenshot of the invoice received via email that notified you of the charge from our app

    If you're experiencing issues requesting a refund through the App Store or Google Play Store, don't hesitate to contact Apple Support and Google Play Support directly.

    Unfortunately, as we don’t manage your Apple/Google subscriptions and payments, we cannot issue refunds in these cases. 

     

  • I receive an error when trying to access the app: "Using the same iTunes account for a new account is not allowed"

    This error occurs when our system detects that multiple TrapCall accounts are linked to the same Apple ID. Since each TrapCall account is tied to a specific phone number, switching to a new number on the same Apple ID can create a new account, causing this issue.

     

    👉 How to Fix

    1. Update your phone number in your TrapCall account

      • In the iPhone App, log in to your original TrapCall account (using your old phone number)

      • Go to Settings in the top right corner

      • Tap Account > Change Phone Number

      • Enter your new phone number

      • Click Update Number & Activate

    2. Important:

      • You’ll receive instructions to reactivate TrapCall on your phone

      • Make sure to activate TrapCall right away; it won’t work until you complete this process

     

    👉 Having Trouble Updating?

    If you’re still having issues after following these steps, please submit a request through our Contact Form. Be sure to include:

    • A screen recording of the issue

    • Your old phone number

    • Your new phone number

    • Phone bills showing both numbers with your name

    This helps us verify and update your account efficiently.


      

  • How can I check my subscription status?

    Checking your TrapCall subscription status is simple: Depending on where you subscribed, follow the steps below.

     

    👉 Web
    If you subscribed to TrapCall through our website:

    1. Log in to your account on the TrapCall website

    2. Click Settings at the top right corner of the screen

    Here, you’ll see your subscription status, expiration date, and platform.

     

    👉 iPhone
    If you subscribed through the Apple App Store:

    1. Open the Settings app on your iOS device

    2. Tap your Apple ID at the top

    3. Select Subscriptions

    4. Find and tap TrapCall to view your subscription details

  • Get Started with TrapCall: Unmask Blocked Calls and Stay Protected

    We’re thrilled you’re interested in TrapCall!

    With our service, you’ll always know who’s calling, even if they’ve hidden their number. TrapCall reveals the real caller ID for calls marked as Unknown, Restricted, Private, or No Caller ID.

    We also protect you from robocalls and telemarketers by warning you if a call is spam before you answer (whether it’s blocked or not).

     

    👉 7-Day Free Trial
    TrapCall offers a 7-day free trial for new users who sign up through our website. Experience all the benefits of TrapCall—unmasking blocked calls, stopping harassment, and more—completely free for 7 days. You can cancel anytime!

     

    Click here to sign up for your free trial:

     

    👉 Want to see TrapCall in action?
    Try calling us blocked at *67 1 (917) 900-1916 and watch TrapCall unmask the number!

     

    👉 Additional Features

    • Reverse Caller ID Lookups

    • Call Recording

    • Voicemail Transcriptions

    These tools help you feel safe and protected every time you make or receive a call. We’ve been helping users like you since 2007 and are committed to continuing to protect you from harassing calls and spam.

     

    Take control of your calls and say goodbye to phone harassment with TrapCall!

     

  • How do I change my TrapCall subscription plan or billing duration?

    If you’re looking to switch subscription periodicity, for example, from Weekly to Yearly, follow these easy steps right from your iPhone:

    1. Open the Settings app
    2. Tap your name at the top (Apple ID, iCloud, iTunes & App Store)
    3. Tap iTunes & App Store
    4. Tap your Apple ID: yourname@email.com
    5. Tap View Apple ID
    6. Tap Subscriptions
    7. Scroll to and tap on TrapCall Subscription
    8. Select TrapCall Yearly Membership

    Your subscription will now be updated to a yearly plan.

  • Managing Billing and Payment for your TrapCall subscription

    Here’s everything you need to know about updating your payment information, understanding how billing works, and printing invoices.

     

    👉 How to update your credit card

    To update the credit card on file for your TrapCall subscription:

    1. Go to the TrapCall website and log in with your account

    2. Click on Payment Method

    3. Click Update Payment Method

    4. Select your preferred Payment Method

    5. The new card will be saved and charged on your next renewal date

     

    👉 How will I be billed?

    When signing up, you can choose your preferred subscription periodicity.

    TrapCall is a subscription service that automatically renews at the end of each billing cycle until you cancel.

    You can cancel anytime and deactivate TrapCall from your phone.

     

    👉 How to Print Invoices

    To view your payment history and print invoices for your records, just follow these easy steps:

    1. Go to the TrapCall website and log in with your account

    2. Click on Payment Method

    3. Click Billing History

     

  • How can I change the phone number on my account?

    👉 Update your phone number in your TrapCall account

      • In the iPhone App, log in to your original TrapCall account (using your old phone number)

      • Go to Settings in the top right corner

      • Tap Account > Change Phone Number

      • Enter your new phone number

      • Click Update Number & Activate

    👉 Important

    • You’ll receive instructions to reactivate TrapCall on your phone

    • Make sure to activate TrapCall right away; it won’t work until you complete this process