Managing your TrapCall subscription

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  • How do I unsubscribe (cancel my subscription)?

    To cancel your TrapCall subscription, follow the steps below:

     

    👉 If you use iOS

     

    1.  
      1. Open Subscriptions on your mobile device

      2. Tap the subscription that you want to cancel

      3. Tap Cancel Subscription or Cancel Free Trial
        If you don’t see Cancel, the subscription has already been canceled and won't renew.


    If you're unable to cancel following the steps provided above, you can also cancel from a different device by following the instructions found in this article.

     

    We recommend unsubscribing at least 24 hours before your subscription expires. We can’t cancel your subscription on your behalf, as Apple manages subscriptions and payments directly.

     

    👉 If you subscribed through the Website

     

    1.  
      1. Visit the website, and make sure you're logged into your account

      2. Click Cancel Subscription

      3. Select a reason and follow the cancellation steps

     

    ⚠️ If you can’t find your subscription in your device settings, it likely means it was purchased using a different payment method. You can easily cancel it by following these steps:

    1. Update the app to the latest version available in the store
    2. Dismiss any setup screen if you see any
    3. Go to Settings, by tapping on the icon on the top right
    4. Tap Account, then Unsubscribe, and confirm

     

  • How can I move my subscription to a different account (Apple ID or Google Account) on the same platform?

    If you change your email account associated with TrapCall, you can follow these steps to reactivate your subscription:

     

    👉 Change account

    If you change your email account but you log in with the same phone number associated with your TrapCall account, you will be able to access all your memos and recordings.

     

    👉 Transfer subscription

    Google Play (Android)

    • Subscriptions are tied to the Google account used at purchase
    • To switch accounts, cancel the current subscription and resubscribe using the new account
    • Manage subscriptions on Google Play

    Apple (iOS)

     

    👉 Changing phone number

    If you change your phone number, your existing voicemails and recordings stay linked to the original number used to create your TrapCall account.

    To keep your recordings and access them from your new number:

    1. Follow the steps in this dedicated article to update your phone number in your account
    2. Once updated, your recordings will transfer to your new number and remain accessible
  • How do I subscribe to TrapCall?

    Subscribing to TrapCall is quick and easy. Follow the steps below to get started with protecting your phone from spam and blocked calls:

    👉 Step-by-step instructions

    1. Download the App
    2. Log In or create an account
      • If you already have an account, tap Log In and enter your credentials
      • If you’re new to TrapCall, follow the on-screen steps to create a new account using your phone number
    3. Subscribe through the Paywall
      • After logging in, you’ll be presented with the subscription options
      • Choose the plan that fits your needs (monthly, yearly, etc.)
      • Follow the prompts to complete your purchase
    4. Set up the service
      • After subscribing, the app will walk you through the steps to activate TrapCall on your phone
      • Make sure to follow all prompts carefully to enable call forwarding and other features

     

    👉 What to Expect After Subscribing

    • TrapCall will begin screening and unmasking calls instantly
    • You’ll have access to features like spam blocking, blacklists, and Live Caller ID
    • You can manage your plan at any time by going to Settings > Account > Manage Subscription

     

  • I receive an error when trying to access the app: "Using the same iTunes account for a new account is not allowed"

    This error occurs when our system detects that multiple TrapCall accounts are linked to the same Apple ID. Since each TrapCall account is tied to a specific phone number, switching to a new number on the same Apple ID can create a new account, causing this issue.

     

    👉 How to Fix

    1. Update your phone number in your TrapCall account

      • In the iPhone App, log in to your original TrapCall account (using your old phone number)

      • Go to Settings in the top right corner

      • Tap Account > Change Phone Number

      • Enter your new phone number

      • Click Update Number & Activate

    2. Important:

      • You’ll receive instructions to reactivate TrapCall on your phone

      • Make sure to activate TrapCall right away; it won’t work until you complete this process

     

    👉 Having Trouble Updating?

    If you’re still having issues after following these steps, please submit a request through our Contact Form. Be sure to include:

    • A screen recording of the issue

    • Your old phone number

    • Your new phone number

    • Phone bills showing both numbers with your name

    This helps us verify and update your account efficiently.


      

  • How can I check my subscription status?

    Checking your TrapCall subscription status is simple: Depending on where you subscribed, follow the steps below.

     

    👉 Web
    If you subscribed to TrapCall through our website:

    1. Log in to your account on the TrapCall website

    2. Click Settings at the top right corner of the screen

    Here, you’ll see your subscription status, expiration date, and platform.

     

    👉 iPhone
    If you subscribed through the Apple App Store:

    1. Open the Settings app on your iOS device

    2. Tap your Apple ID at the top

    3. Select Subscriptions

    4. Find and tap TrapCall to view your subscription details

  • Get Started with TrapCall: Unmask Blocked Calls and Stay Protected

    We’re thrilled you’re interested in TrapCall!

    With our service, you’ll always know who’s calling, even if they’ve hidden their number. TrapCall reveals the real caller ID for calls marked as Unknown, Restricted, Private, or No Caller ID.

    We also protect you from robocalls and telemarketers by warning you if a call is spam before you answer (whether it’s blocked or not).

     

    👉 7-Day Free Trial
    TrapCall offers a 7-day free trial for new users who sign up through our website. Experience all the benefits of TrapCall—unmasking blocked calls, stopping harassment, and more—completely free for 7 days. You can cancel anytime!

     

    Click here to sign up for your free trial:

     

    👉 Want to see TrapCall in action?
    Try calling us blocked at *67 1 (917) 900-1916 and watch TrapCall unmask the number!

     

    👉 Additional Features

    • Reverse Caller ID Lookups

    • Call Recording

    • Voicemail Transcriptions

    These tools help you feel safe and protected every time you make or receive a call. We’ve been helping users like you since 2007 and are committed to continuing to protect you from harassing calls and spam.

     

    Take control of your calls and say goodbye to phone harassment with TrapCall!

     

  • How do I change my TrapCall subscription plan or billing duration?

    If you’re looking to switch subscription periodicity, for example, from Weekly to Yearly, follow these easy steps right from your iPhone:

    1. Open the Settings app
    2. Tap your name at the top (Apple ID, iCloud, iTunes & App Store)
    3. Tap iTunes & App Store
    4. Tap your Apple ID: yourname@email.com
    5. Tap View Apple ID
    6. Tap Subscriptions
    7. Scroll to and tap on TrapCall Subscription
    8. Select TrapCall Yearly Membership

    Your subscription will now be updated to a yearly plan.

  • Managing Billing and Payment for your TrapCall subscription

    Here’s everything you need to know about updating your payment information, understanding how billing works, and printing invoices.

     

    👉 How to update your credit card

    To update the credit card on file for your TrapCall subscription:

    1. Go to the TrapCall website and log in with your account

    2. Click on Payment Method

    3. Click Update Payment Method

    4. Select your preferred Payment Method

    5. The new card will be saved and charged on your next renewal date

     

    👉 How will I be billed?

    When signing up, you can choose your preferred subscription periodicity.

    TrapCall is a subscription service that automatically renews at the end of each billing cycle until you cancel.

    You can cancel anytime and deactivate TrapCall from your phone.

     

    👉 How to Print Invoices

    To view your payment history and print invoices for your records, just follow these easy steps:

    1. Go to the TrapCall website and log in with your account

    2. Click on Payment Method

    3. Click Billing History

     

  • How can I change the phone number on my account?

    👉 Update your phone number in your TrapCall account

      • In the iPhone App, log in to your original TrapCall account (using your old phone number)

      • Go to Settings in the top right corner

      • Tap Account > Change Phone Number

      • Enter your new phone number

      • Click Update Number & Activate

    👉 Important

    • You’ll receive instructions to reactivate TrapCall on your phone

    • Make sure to activate TrapCall right away; it won’t work until you complete this process

     

     

  • Refund Policy

    We always strive to make your subscription experience simple and smooth. This Refund Policy explains when and how refunds may be issued for our services.

    As set out in the Terms of Service available on the app or website, all valid charges are non-refundable, except as expressly provided in those terms and in this Refund Policy.

     

    👉 Eligibility for Refunds

    • All plan users are eligible for a refund, with the exception of Enterprise customers who purchased their subscription through an Order Form.
    • Refund requests must be submitted within the applicable refund window specified below.
    • Only the most recent charge is eligible for a refund, unless additional charges occur during the refund window. In such cases, those charges may also be refunded under the same refund request.

     

    👉 Refund Windows

    • Weekly plans: Refund requests must be received within 20 days of the date on which the contested charge occurred.
    • Monthly plans: Requests must be received within 20 days of the date on which the contested charge occurred.
    • Yearly plans: Requests must be received within 60 days of the date on which the contested charge occurred.

    Local-specific refund conditions may apply depending on applicable laws or regulations.

     

    👉 Exclusions

    Refunds will not be issued if:

    • You downgrade your plan. Downgrades take effect at the end of your then-current subscription period, and no refund or credit is provided.
    • Your request is submitted outside the applicable refund window specified above.
    • You have purchased your subscription from the Apple App Store. In such cases, Apple is responsible for processing any refund requests, and you must direct such request to Apple.

     

    👉 How to Request a Refund

    • Web subscriptions. To request a refund, please submit a ticket via the relevant product's Contact Form:
    • Apple Store subscriptions. Refunds for subscriptions purchased through the Apple App Store must be requested directly from Apple. Please follow the steps outlined here.
    • Google Play subscriptions. Refunds for subscriptions purchased through Google Play must first be requested directly from Google. Please follow the instructions on this page. If you are outside Google’s refund window or you require additional assistance, reach out to us by submitting a request via the Contact Form.

    Refunds will be credited exclusively to the original payment method used at the time of purchase. Refunds cannot be directed to alternative bank accounts, credit cards, or payment methods. It may take 5–10 business days for the refunded amount to be reflected in your account.

     

    👉 Effect of a Refund

    Once a refund is processed, your subscription is downgraded to the Free Plan immediately.

    Please note that downgrading your subscription plan may result in the loss of your content. You are solely responsible for backing up your content in a timely manner. We assume no responsibility for any content loss arising from your refund request.