I receive an error when trying to access the app: "Using the same iTunes account for a new account is not allowed"

This error occurs when our system detects that multiple TrapCall accounts are linked to the same Apple ID. Since each TrapCall account is tied to a specific phone number, switching to a new number on the same Apple ID can create a new account, causing this issue.

👉 How to Fix

1. Update your phone number in your TrapCall account

   • In the iPhone App, log in to your original TrapCall account (using your old phone number)

   • Go to Settings in the top right corner

   • Tap Account > Change Phone Number

   • Enter your new phone number

   • Click Update Number & Activate
     

2. Important:

   • You’ll receive instructions to reactivate TrapCall on your phone

   • Make sure to activate TrapCall right away; it won’t work until you complete this process

👉 Having Trouble Updating?

If you’re still having issues after following these steps, please submit a request through our Contact Form. Be sure to include:

• A screen recording of the issue

• Your old phone number

• Your new phone number

• Phone bills showing both numbers with your name

This helps us verify and update your account efficiently.