Managing Your TrapCall Subscription

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  • How do I cancel my subscription?

    Our Technical Support team is available Monday through Friday to assist with any issues. If you need help resolving any problems please reach out to us via Live Chat. To change or cancel your subscription, please click HERE.

    Unfortunately, if you purchased the subscription through the Apple App Store we cannot refund or cancel the subscription, Apple does not give developers any control over your subscription or billing, so we are unable to cancel for you. However, Apple makes it pretty easy to manage your TrapCall subscription from your iPhone. To cancel your membership, please follow these steps:

    1. Go to the Settings app on your iPhone
    2. Tap iTunes & App Store then tap on your Apple ID
    3. Select View Apple ID, use your Touch ID, Face ID, or enter your password and choose OK
    4. Tap Subscriptions
    5. Under Active, tap TrapCall and select Cancel Subscription

    If you're unable to cancel following the steps provided above, you can also cancel from a Mac or PC by clicking HERE.

    IMPORTANT: Once you've canceled your subscription, you'll need to deactivate the service on your phone. To do so, please visit www.deactivatemyphone.com. This tool is available 24/7 to ensure TrapCall has been fully deactivated from your device.

     Please note: Deleting the app from your phone does not cancel the service or remove the programming from your phone.

     

  • How do I sign up for TrapCall?

    We're so happy that you're interested in our service! With TrapCall you'll always know who's calling, even if the caller blocks their number. If you get an Unknown, Restricted, Private or No Caller ID call we'll show you the real caller ID. We even offer protection against robocalls and telemarketers, warning you if a call is spam before you answer (whether it's blocked or not).

    Want to see TrapCall unmask a number? Try calling us blocked at *67 1 (917) 900-1916.

    The service also offers reverse caller ID lookups, call recording, and voicemail transcriptions so you can feel safe and protected when you make and receive calls.

    We offer subscription plans to suit your needs and budget, and it's pay as you go, so you can cancel at any time. TrapCall has been helping people like you since 2007 and we’re excited to continue helping people end harassing calls and spam calls on their phone as these threats evolve over time.

    To sign up today, click HERE!

     

  • Does TrapCall offer a free trial?

    Yes! TrapCall offers a 7 day free trial for new users that signup through our website. That means you can see exactly how TrapCall can help you unmask your blocked calls and stop the phone harassment you're experiencing for FREE for 7 days.

    When you sign up for a free trial, you can cancel at any time, and our support team is available from 10AM to 9PM EST Monday through Friday to answer any questions that arise.

    Click here to signup for your free trial.

     

  • Can I use a single Apple ID to purchase TrapCall on multiple phones (Family Sharing)?

    Unfortunately, TrapCall does not support Apple's iTunes Family Sharing. If you have another iPhone you'd like to activate with TrapCall, you'll need to use a different Apple ID to purchase a membership.

  • How can I change from a monthly to a yearly subscription?

    If you are currently on a monthly subscription plan and would like to change to a yearly subscription, please follow these steps:

    iPhone:

    1. Open the Settings app.
    2. Select the top entry, which is your name, followed by Apple ID, iCloud, iTunes and App Store.
    3. Tap iTunes & App Store.
    4. Tap Apple ID: yourname@email.com
    5. Tap View Apple ID.
    6. Tap Subscriptions.
    7. Scroll to and tap on TrapCall Subscription.
    8. Tap TrapCall Yearly Membership.

    Desktop:

    1. Open iTunes on your Mac or PC.
    2. In the Account menu select View My Account…
    3. In the Settings section, select Manage next to Subscriptions.
    4. Select TrapCall Subscription from the list of apps.
    5. Choose TrapCall Yearly Membership (1 Year).
    6. Select Done.
  • How can I change my plan?

    To change your plan, please click HERE. You’ll be able to upgrade, downgrade, or change your billing duration.

     

  • How do I update the card on file?

    To update the credit card on file for your TrapCall subscription, please click HERE. After you've entered all of your billing information, click Add Card. The new card will be added to your account and will be billing on your renewal date.

     

  • Why is there a charge on my card?

    TrapCall is a subscription based service that reveals blocked and No Caller ID numbers from any mobile device across most carriers. If you signed up and are unsure of which package you selected please login to your account with your mobile number and 4 digit pin and visit the Subscription page. All of our subscriptions automatically renew.

    If you do not recall signing up for TrapCall, please fill out our refund request form by clicking HERE. We'll be glad to help.

     

  • How can I change the phone number on my account?

    To change the phone number on your account, please click HERE. You'll be asked to confirm your new number. After you select Update Number & Activate you'll be provided with instructions to reactivate TrapCall on your phone.

     

  • How will I be billed?

    During the sign up process, you will be given the option of a monthly, yearly, or two-year subscription. TrapCall is a subscription service that automatically renews once your current billing cycle has ended. This billing schedule continues until you decide you no longer need the service and are ready to cancel the service and deactivate TrapCall from your phone. With all of our plans, you are free to cancel your subscription at any time.

    To sign up today, click HERE! 

     

  • Can I print my invoices?

    To view your payment history and print your invoices, please click HERE. You can print these for your records.

     

  • How do I change my PIN?

    We understand that privacy and security are very important. To change your PIN, please click HERE. Enter your new PIN and confirm, then select Change PIN. Your new PIN will be updated which you will need to use in order to log back in to your account.

     

  • How do I retrieve my PIN if I forgot it? (Video)

    To retrieve your PIN, please click HERE. Enter your phone number and select Send me my PIN. We'll be sure to send you a text with it.