How do I cancel my subscription?

Our Technical Support team is available Monday through Friday to assist with any issues. If you need help resolving any problems please reach out to us via Live Chat. To change or cancel your subscription, please click HERE.

Unfortunately, if you purchased the subscription through the Apple App Store we cannot refund or cancel the subscription, Apple does not give developers any control over your subscription or billing, so we are unable to cancel for you. However, Apple makes it pretty easy to manage your TrapCall subscription from your iPhone. To cancel your membership, please follow these steps:

1. Go to the Settings app on your iPhone
2. Tap iTunes & App Store then tap on your Apple ID
3. Select View Apple ID, use your Touch ID, Face ID, or enter your password and choose OK
4. Tap Subscriptions
5. Under Active, tap TrapCall and select Cancel Subscription

If you're unable to cancel following the steps provided above, you can also cancel from a Mac or PC by clicking HERE.

IMPORTANT: Once you've canceled your subscription, you'll need to deactivate the service on your phone. To do so, please visit www.deactivatemyphone.com. This tool is available 24/7 to ensure TrapCall has been fully deactivated from your device.

 Please note: Deleting the app from your phone does not cancel the service or remove the programming from your phone.