What is Live Caller ID?

When you receive a call from a number that’s not in your contacts, you can decline the call, and TrapCall will forward it back to you with more details about the caller. This gives you the option to decide whether to answer the call or send it to voicemail.

Live Caller ID also automatically saves the caller’s information as a contact on your phone. The next time that number calls, you’ll see the info immediately.

👉 How to manage Live Caller ID contacts

To remove all Live Caller ID contacts:

• Open the TrapCall app
• Tap Settings > Call Settings > Purge Live Caller ID contacts

👉 Potential issues and how to fix them

Some users find that enabling Live Caller ID can cause extra rings or delays before a caller leaves a message

• If voicemails aren’t working properly or calls are being unmasked incorrectly, disabling Live Caller ID may fix the issue
• Note: Turning off Live Caller ID does not affect TrapCall’s main Unmasking feature

👉 Where does TrapCall get caller information?

TrapCall uses public databases to find caller details. Here’s how it works:

• We check if you have lookups on your account (based on your plan)
• If we’ve seen the number before, we use the existing caller ID
• If it’s new, we perform a fresh lookup
• We cache the result for about 3 months to save time
• If information changes at the source, you may see outdated details