How does Spam Blocking work?

TrapCall’s Spam Protection helps keep your phone spam-free by identifying and blocking unwanted calls. Here’s what you need to know:

👉 How does Spam Protection work?

TrapCall will automatically block:

• Known Spam Calls
• Telemarketing Calls
• Robocalls

When a Spam Call is blocked:

• The caller hears a message saying your number is no longer in service
• The call is disconnected

You’ll see these calls labeled as Spam in the app.

TrapCall also blocks any numbers you’ve added to your personal Block List.

👉 How to enable Spam Call Blocking

1. Install the TrapCall app
2. Open the Settings app on your iPhone.
3. Tap Phone > Call Blocking & Identification
4. Toggle the switch next to TrapCall so it turns green

Note: The Call Blocking & Identification screen may take a few seconds to load, especially if other call-filtering apps are installed.

👉 Why did I get a Spam Alert?

Whenever TrapCall blocks a Spam Call, you’ll get an alert. Alerts can be sent as:

• Push notifications
• SMS messages
• Emails

To adjust your alert preferences, update your settings inside the app.

👉 Why did TrapCall mark my call as Spam?

TrapCall uses a Global Spam List that flags numbers reported as spam, regularly updated to stay accurate.

• Think a call was marked by mistake?
  • Add the number to your Allow List to make sure it’s not blocked in the future
  • Learn how to add numbers to your Allow List

👉 Understanding call timestamps and unmasking blocked calls

The date and timestamp shown in the TrapCall app indicate the exact time the call took place. This helps you identify when a specific call occurred. If you receive a call marked as Blocked, Private, Restricted, or No Caller ID, the timestamp will reflect the time of that call.

For TrapCall to unmask these types of calls, you should decline them so they are forwarded to us for processing. 

If you answer a blocked or private call, or if the caller hangs up before you decline, the call will not be forwarded to us and cannot be unmasked. For best results, always decline such calls to ensure they are processed by our system.

👉 How to decline calls on iPhone

Declining a call is a key step in letting TrapCall work its magic to unmask hidden callers.

• If your iPhone is unlocked, tap the red Decline button
• If your iPhone is locked, double-press the side (or top) power button to decline the call