Frequently Asked Questions

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  • How do I activate my phone with TrapCall?

    TrapCall is easy to set up, but some steps depend on your carrier and device. Here’s a step-by-step guide to get you started or to troubleshoot common activation issues.

     

    👉 How to Activate TrapCall

    1. Turn off Wi-Fi on your device
    2. Dial your carrier’s activation code from the list below and press Call
      • Make sure to include special characters like * and #
      • You’ll hear a beep or see a Setting Activation Succeeded message
      • Your phone should now be activated!

    Activation Codes by Carrier

    • AT&T: *0047018011262#
    • Verizon: *717738013928
    • T-Mobile: *0047326082679#
    • Spectrum: *717738013928
    • US Cellular: *906033363210 ➔ After it beeps and disconnects, dial *926033363210
    • Visible: *717738013928
    • Sprint: *737018011269 ➔ After it beeps and disconnects, dial *747018011269
    • MetroPCS: Important: Before activating, ensure you have the $5 Value Bundle (Conditional Call Forwarding). Then dial **004*5303036234# and press Call.

     

    👉 How to Deactivate TrapCall

    If you’ve canceled your subscription or need to remove TrapCall from your phone:

     

    👉 Why am I receiving an error when trying to activate?

    If dialing your activation code displays an error, it means your carrier isn’t allowing you to change your Conditional Call Forwarding. Contact your carrier’s Technical Support team and ask them to enable Conditional Call Forwarding using the correct forwarding number for your carrier:

     

    Carrier Support Number Forwarding Number
    AT&T 1-800-331-0500 +17018011262
    T-Mobile 1-877-746-0909 +17326082679
    MetroPCS 1-888-863-8768 +15303036234
    Sprint 1-888-211-4727 +17018011269
    Verizon 1-800-837-4966 +17738013928
    US Cellular 1-888-944-9400 +16033363210
    Cricket 1-888-274-2538 +17018011262
    C-Spire 1-855-277-4735 +17738013928
    Visible 1-866-576-1669 +17738013928
    Spectrum 1-800-892-4357 +17738013928

     

    Important: Let the representative know you want to enable Conditional Call Forwarding (forward when busy, unanswered, or unreachable), not full call forwarding, which would forward all your calls.

     

    👉 Having issues with Sprint (iOS)?

    Sprint’s VoLTE (Voice over LTE) update may interfere with TrapCall’s activation. If you’re experiencing issues, try deactivating Wi-Fi Calling on your device before proceeding:

    1. Visit Sprint's device support page
    2. Select your device brand and model
    3. Click on Calls, then Activate Wi-Fi Calling/Calling Plus
    4. Follow the steps to deactivate Wi-Fi Calling

    After this, re-attempt the TrapCall activation steps in the app.

     

    👉 Pro Tip:

    Once activated, remember to decline any blocked call (double-click the power button). Within seconds, TrapCall will ring you back with the Unmasked Number.

     

     

  • How to deactivate the service and Call Forwarding?

    If you’ve canceled your subscription and want to fully deactivate TrapCall and its Call Forwarding sevice from your phone, follow the steps below.

    👉 Step 1: Use the deactivation tool

    1. Go to www.deactivatemyphone.com

    2. Follow the instructions provided to disable call forwarding from your device

    3. Once completed, TrapCall will be fully deactivated

    This tool is available 24/7.

     

    👉 Step 2: Trouble with deactivation?

    If the deactivation tool doesn’t work or you encounter issues disabling call forwarding:

    1. Contact your mobile carrier’s customer support

    2. Ask them to turn off Conditional Call Forwarding on your line

    Once call forwarding is turned off, TrapCall will no longer be active on your phone.

  • What devices, countries and carriers are compatible?

     

    👉 Does TrapCall work on iPhone?

    Yes! TrapCall is fully compatible with iPhones. To make sure it works seamlessly, please follow these steps:

    • Turn Off Live Voicemail
      • Open your iPhone’s Settings app
      • Tap Phone
      • Under Calls, select Live Voicemail
      • Toggle the Live Voicemail switch off
    • Enable Call Blocking & Identification
      • Open the Settings app
      • Tap Phone
      • Under Calls, select Call Blocking & Identification
      • Toggle the TrapCall switch on

    Once you complete these steps, your iPhone will be ready to use TrapCall’s features and provide a spam-free calling experience.

     

    👉 Does TrapCall work on Android?

    No, unfortunately, we don’t support TrapCall for Android anymore.

     

    👉 Does TrapCall work on landlines or iPads?

    Landlines and tablet devices (such as iPads) with cellular data are not compatible.

     

    👉 Is my Carrier supported?

    TrapCall currently supports these carriers:

    • AT&T
    • T-Mobile
    • Verizon
    • Sprint
    • MetroPCS
    • US Cellular
    • Cricket
    • Spectrum

    Important: Conditional Call Forwarding is required for TrapCall to unmask blocked calls. If your carrier doesn’t offer this feature, TrapCall won’t work on your device.

     

    👉 My calls are forwarded from another device. Can I still use TrapCall?

    Yes! TrapCall can still unmask calls if your main phone number is forwarding calls to your device. However, TrapCall cannot unmask or log calls being forwarded from the second device. It only works on the device where TrapCall is installed and programmed.

     

    👉 Will TrapCall work in my country?

    Currently, TrapCall is available only in the US. We’re always exploring the possibility of expanding to new countries, so stay tuned!

  • How can I do a fresh install of the app?

    To uninstall and reinstall TrapCall, you can follow these easy steps:

    1. Delete the app following these instructions on how to delete apps on your iPhone
    2. Reboot your device
    3. Make sure your phone is updated to the latest version of the software
    4. Reinstall TrapCall
    5. You'll either be prompted to click the Restore Purchase button or enter your phone number to proceed with the on-screen setup instructions