Voicemail – TrapCall’s Support Helpdesk

How can I fix my voicemail issue?
AT&T and Cricket

If you’re experiencing issues setting up your voicemail, it’s likely that our system has been unable to recover the voicemail number that you're set to with your carrier. In order to retrieve that number, kindly follow these simple steps:
1. Dial ##004# and press call. Dismiss the notification that pops up.
2. Dial #67# and press call again. You'll hear the number beginning with +1 that your phone is set to forward calls to. Note down the number and send it to us as a reply to our latest email.
Once we receive this number, we’ll gladly update it on your account and provide you with new programming instructions.

Sprint, US Cellular, Visible, C-Spire

If your carrier is Sprint, US Cellular, Visible, or Business Class C-Spire, we regret to inform you that we’re not allowed to forward calls to their voicemail system. Therefore, you won’t be able to continue using their standard voicemail service on your device while also being programmed to TrapCall.

However, you’re welcome to activate our Hosted Voicemail service. This is a great all-inclusive feature that will allow you to receive all of your messages directly in your TrapCall account. Moreover, this feature offers some exclusive options such as the possibility to customize your greeting. If you’re interested in trying it out, don’t hesitate to let us know and we’d be happy to activate it for you!
How do I access my voicemails?
Whether you are using TrapCall Hosted Voicemail or your own carrier's, you have the ability to access your voicemail in many different ways. When a caller leaves you a voicemail you'll receive a text message with a link directing you to listen from our website, or an audio file which you can play from the message. If you have the app on your phone, you'll receive a push notification which will open the Voicemails tab. You can also access your voicemails by logging into your account and selecting the Calls tab, which you can click on Filter to view just your voicemails.

If you are using TrapCall Hosted Voicemail you can dial (509) 554 - 5555 directly from the mobile phone you registered with TrapCall. When prompted, enter the same PIN number you used when you signed up. After logging in, you'll be able to listen to your messages.
Can I share or download my voicemails?

To share or download your voicemails please click HERE. Select the voicemail you'd like to share and click Share Voicemail. You'll be provided with a URL which you can copy and share. You can also select Download Voicemail and your audio file will be automatically downloaded to your computer.
Can I use my carrier voicemail?
TrapCall's voicemail is a great all-inclusive feature, which offers some options not found on carrier voicemail. AT&T, T-Mobile, MetroPCS, Verizon, and Cricket users are able to continue using their current carrier voicemail. If you're on a different carrier and have questions about our TrapCall voicemail, please contact our Technical Support team.
How do I restore my carrier voicemail?
If you have already canceled your subscription, or wish to temporarily remove TrapCall from your phone and restore your carrier voicemail please click HERE. This deactivation tool is available 24/7 to walk you through restoring your carrier voicemail and ensure our service has been fully removed from your phone.
How can I change my TrapCall voicemail greeting?
To change your voicemail greeting please call (509) 554 - 5555 from the mobile phone you registered with TrapCall. When prompted, enter the same PIN number you used when you signed up. After logging in, you'll be able to listen to your messages and change your greeting.
Does my plan come with voicemail transcriptions enabled?
Our Premium and Ultimate subscriptions include voicemail transcriptions. Ultimate users receive unlimited voicemail transcriptions. Premium users are limited to 10 voicemail transcriptions per month, which you can upgrade your account at any time to receive an unlimited amount.
What is a voicemail transcription?
A voicemail transcription is a text version of an audio voicemail. With our Premium and Ultimate subscriptions you can read your voicemails as texts. We'll send these to you in a text message or email. You can also choose to receive push notifications instead if you have the TrapCall application.
Why are my voicemails are coming through as texts?
When a caller leaves a voicemail, you'll receive a text with the audio file. If you have our Premium or Ultimate subscription, you will also receive transcriptions, if this feature is enabled. Transcriptions type out your voicemails, allowing you to read them instead of playing the audio. When you’re ready to listen to your voicemail, click the play button and the message will begin.
How can I forward calls to Google Voice for voicemail?
Since TrapCall and Google Voice use a feature called Conditional Call Forwarding, you won't be able to activate both on your device. However, we have the ability to forward your calls from TrapCall to Google Voice instead of your normal voicemail. To do so, all we need is your Google Voice number. Once retrieved, visit our Live Chat to speak to one of our technical representatives so we can set up your TrapCall account to forward calls to Google Voice.
How can I forward calls to YouMail for voicemail?
Since TrapCall and YouMail use a feature called Conditional Call Forwarding, you won't be able to activate both on your device. However, we have the ability to forward your calls from TrapCall to YouMail instead of your normal voicemail. First, we need your YouMail deposit number. To access your deposit number, please log into your account online at www.YouMail.com. Once you've logged in with your phone number and PIN, select Settings, and on the left hand panel, please select My Phones. Underneath your number, there is a deposit number which is used to activate YouMail. Then visit our Live Chat to speak to one of our technical representatives so we can set up your TrapCall account to forward calls to YouMail.