Whenever TrapCall blocks a spam call, you will receive an alert letting you know about the call. Depending on your alert preferences, this could be a push notification, an SMS alert, or an email. If you’d like to make changes to your Spam Alert preferences, please click HERE to adjust your settings from TrapCall.com.
Calls from phone numbers on our Global Spam List have been flagged as spam due to a number of factors that we regularly check to ensure that our list is as comprehensive and accurate as possible. However, if you get a call from a number that was considered Spam by TrapCall, you can add that number to your allow list to ensure that you receive calls from it without issue, even if that number is on our Global Spam List.
Learn how to add phone numbers to your allow list in the TrapCall app by clicking HERE.
TrapCall’s Spam Protection for iPhone automatically blocks unwanted spam, telemarketing, and robocalls.
After downloading the app and enabling TrapCall under Call Blocking & Identification on your iPhone, TrapCall will immediately get to work blocking these unwanted calls for you. When a number on our global spam list tries calling you, instead that caller will immediately hear a message saying your number is no longer in service, and the call will be disconnected. You’ll see these calls logged in the TrapCall app with the label Spam in your call logs. Plus, TrapCall will also automatically block any numbers you add to your personal block list.
Learn how to enable Spam Protection for iPhone by clicking HERE.
To enable Spam Call Blocking for iPhone, you’ll need to have the TrapCall app installed. Once installed, open the Settings app on your phone. Then scroll down and tap Phone > Call Blocking & Identification and tap the button next to TrapCall so it turns green.
IMPORTANT: THE CALL BLOCKING & IDENTIFICATION SCREEN MAY TAKE A FEW SECONDS TO LOAD, DEPENDING ON YOUR IPHONE AND IF YOU HAVE OTHER CALLKIT ENABLED APPS INSTALLED.
If you have any trouble enabling Spam Call Blocking for iPhone, check out our troubleshooting steps HERE.
TrapCall’s Spam Protection for Android automatically blocks unwanted spam, telemarketing, and robocalls.
After downloading the app and enabling Call Blocking permission, TrapCall will immediately get to work blocking these unwanted calls for you. When a number on our global spam list tries calling you, instead that caller will immediately hear a message saying your number is no longer in service, and the call will be disconnected. You’ll see these calls logged in the TrapCall app with the label Spam in your call logs. Plus, TrapCall will also automatically block any numbers you add to your personal block list.
It’s that simple! Learn more about how to enable Spam Protection for Android by clicking HERE.
To enable Spam Protection for Android, first download our app from the Google Play Store. Then, login to your account and you’ll be immediately taken to the Permissions screen (Note: if you already had the app installed, tap on Settings > Permissions to see this screen). Enable the Contacts permission to ensure that TrapCall never blocks a number in your contacts list*, and enable the Call Blocking permission to turn on TrapCall’s powerful Spam Protection.
From there, you’re all set! TrapCall’s Spam Protection will also automatically block any numbers on your personal block list. Learn how to add numbers to your personal block list by clicking HERE.
*TrapCall will never upload your contacts!
There are two ways to decline a call on your iPhone. If your iPhone is unlocked, you can simply press the red Decline button. If your iPhone is locked, just double tap the power button on the side of your iPhone. This is the same button used to put the display to sleep. For older iPhone models, the power button may be located at the top of your iPhone.
Your personal block list is the key to preventing unwanted spam, scams, and phone harassment.
When someone calls you from a phone number on your personal block list, they’ll hear a message saying that your phone number has been disconnected and is no longer in service. Then, the call will immediately be disconnected so that they can’t leave you a voicemail.
If you’ve enabled Spam Protection through our iPhone or Android app, numbers on your personal block list will be automatically blocked so that they never even ring on your phone. Learn how to enable Spam Protection on our iPhone app by clicking HERE, or on our Android app by clicking HERE.
You can add a caller to your block list using our website or mobile app. On our website click HERE and select the Add to Block List button. Enter the phone number and a label, then select Block Number.
If you're logged into the mobile app select the Block List tab, then select Add. Enter the phone number and a label, then select Block Number.
You can remove a caller from your block list using our website or mobile app. On our website click HERE and select Edit next to the number you wish to remove. Then select Remove from Block List. You can also edit the label by selecting Edit Label. Enter the new label and select Update.
If you're logged into the mobile app select the Block List tab. Select the number you wish to remove then select Unblock. You can also edit the label by selecting Edit. Enter the new label and select Save Changes.
If you received a call from a number that was marked as Spam by TrapCall, but would like to receive calls from this number, you can add it to your allow list very easily.
To allow a phone number, simply log in to the TrapCall app on your phone and tap on the Block list tab at the bottom of your screen. Then tap on the Allow list option on the right side, and finally tap Add to add a number to your Allow list and ensure that it can reach you without issue, even if it’s on our Global Spam List.
We hope enabling Spam Protection for iPhone is a seamless process for you, but if you receive an Error Enabling Extension message, or have difficulty enabling the TrapCall button under the Call Blocking & Identification portion of your iPhone's Settings, we're here to help!
The first troubleshooting step Apple recommends is to simply close the Settings app and wait roughly 2-3 minutes. Then, reopen the Settings app and navigate to Phone > Call Blocking & Identification and attempt to enable TrapCall one more time. If everything has loaded properly by this time, there’s a good chance this will be successful.
If the error persists, please ensure that your iPhone is updated to the latest version of iOS. Once that’s done, we recommend uninstalling TrapCall from your phone, rebooting the phone, and then reinstalling the app through the App Store, just to be sure that everything is loaded properly on your device.
If the error still occurs after walking through these troubleshooting steps, please contact our support team so we can ensure that this error is resolved and you can use Spam Protection for iPhone without any issues!