TrapCall's voicemail is a great all-inclusive feature, which offers some options not found on carrier voicemail. AT&T, T-Mobile, MetroPCS, Verizon, and Cricket users are able to continue using their current carrier voicemail. If you're on a different carrier and have questions about our TrapCall voicemail, please contact our Technical Support team.
Can I use my carrier voicemail?
How do I access my voicemails?
Whether you are using TrapCall Hosted Voicemail or your own carrier's, you have the ability to access your voicemail in many different ways. When a caller leaves you a voicemail you'll receive a text message with a link directing you to listen from our website, or an audio file which you can play from the message. If you have the app on your phone, you'll receive a push notification which will open the Voicemails tab. You can also access your voicemails by logging into your account and selecting the Calls tab, which you can click on Filter to view just your voicemails.
If you are using TrapCall Hosted Voicemail you can dial (509) 554 - 5555 directly from the mobile phone you registered with TrapCall. When prompted, enter the same PIN number you used when you signed up. After logging in, you'll be able to listen to your messages.
Can I share or download my voicemails?
To share or download your voicemails please click HERE. Select the voicemail you'd like to share and click Share Voicemail. You'll be provided with a URL which you can copy and share. You can also select Download Voicemail and your audio file will be automatically downloaded to your computer.
How can I change my TrapCall voicemail greeting?
To change your voicemail greeting please call (509) 554 - 5555 from the mobile phone you registered with TrapCall. When prompted, enter the same PIN number you used when you signed up. After logging in, you'll be able to listen to your messages and change your greeting.
Why are my voicemails are coming through as texts?
When a caller leaves a voicemail, you'll receive a text with the audio file. If you have our Premium or Ultimate subscription, you will also receive transcriptions, if this feature is enabled. Transcriptions type out your voicemails, allowing you to read them instead of playing the audio. When you’re ready to listen to your voicemail, click the play button and the message will begin.
What is a voicemail transcription?
A voicemail transcription is a text version of an audio voicemail. With our Premium and Ultimate subscriptions you can read your voicemails as texts. We'll send these to you in a text message or email. You can also choose to receive push notifications instead if you have the TrapCall application.
Does my plan come with voicemail transcriptions enabled?
Our Premium and Ultimate subscriptions include voicemail transcriptions. Ultimate users receive unlimited voicemail transcriptions. Premium users are limited to 10 voicemail transcriptions per month, which you can upgrade your account at any time to receive an unlimited amount.
How do I restore my carrier voicemail?
If you have already canceled your subscription, or wish to temporarily remove TrapCall from your phone and restore your carrier voicemail please click HERE. This deactivation tool is available 24/7 to walk you through restoring your carrier voicemail and ensure our service has been fully removed from your phone.
How can I fix my voicemail issue?
We're so sorry that you're having an issue with voicemail! AT&T, Verizon, Sprint, T-Mobile, MetroPCS, and Cricket users are able to continue using their current carrier voicemail. US Cellular and Business Class C-Spire users will need to use our TrapCall Hosted voicemail. If you are experiencing any issues, please let us know. Our team will be able to troubleshoot any problems and ensure that your callers can leave voicemails for you!
What's going on with my Verizon voicemail?
For the time being, whenever you receive a voicemail while using TrapCall on Verizon we'll send you a text with the voicemail so that you can play the audio right from the message. We're working on restoring TrapCall's compatibility with Verizon's default voicemail system, but in the meantime this will ensure that you still receive all of your voicemails without issue.
In order for TrapCall's service to work properly, we use a feature called Conditional Call Forwarding. This is what allows us to unmask any blocked phone calls you receive when you decline them. Whenever you decline or miss a call while using TrapCall, the call first gets sent to us, and then we send it to your voicemail. For assistance in changing your voicemail greeting, please click HERE.
UPDATE: This issue with Verizon Voicemail has been resolved. All Verizon users can now receive voicemails through their carrier like normal. If you would like to make any changes to your voicemail settings, or have any questions, please feel free to reach out to our Support Team via Live Chat.
How can I forward calls to YouMail for voicemail?
Since TrapCall and YouMail use a feature called Conditional Call Forwarding, you won't be able to activate both on your device. However, we have the ability to forward your calls from TrapCall to YouMail instead of your normal voicemail. First, we need your YouMail deposit number. To access your deposit number, please log into your account online at www.YouMail.com. Once you've logged in with your phone number and PIN, select Settings, and on the left hand panel, please select My Phones. Underneath your number, there is a deposit number which is used to activate YouMail. Then visit our Live Chat to speak to one of our technical representatives so we can set up your TrapCall account to forward calls to YouMail.
How can I forward calls to Google Voice for voicemail?
Since TrapCall and Google Voice use a feature called Conditional Call Forwarding, you won't be able to activate both on your device. However, we have the ability to forward your calls from TrapCall to Google Voice instead of your normal voicemail. To do so, all we need is your Google Voice number. Once retrieved, visit our Live Chat to speak to one of our technical representatives so we can set up your TrapCall account to forward calls to Google Voice.