• Can I use my carrier voicemail?

    TrapCall's voicemail is a great all-inclusive feature, which offers some options not found on carrier voicemail. AT&TT-Mobile, MetroPCS, Verizon, and Cricket users are able to continue using their current carrier voicemail. If you're on a different carrier and have questions about our TrapCall voicemail, please contact our Technical Support team.

    Still have questions? Ask a live support agent!

    Live Chat is available 10AM - 9PM EST. Simply tap "Support“ in the Settings menu of the TrapCall app. Tap “Visit Help Desk”. Then tap the green “Chat” bubble on the bottom right. Also available on www.TrapCall.com.

  • How do I access my voicemails?

    Whether you are using TrapCall Hosted Voicemail or your own carrier's, you have the ability to access your voicemail in many different ways. When a caller leaves you a voicemail you'll receive a text message with a link directing you to listen from our website, or an audio file which you can play from the message. If you have the app on your phone, you'll receive a push notification which will open the Voicemails tab. You can also access your voicemails by logging into your account and selecting the Calls tab, which you can click on Filter to view just your voicemails.

    If you are using TrapCall Hosted Voicemail you can dial (509) 554 - 5555 directly from the mobile phone you registered with TrapCall. When prompted, enter the same PIN number you used when you signed up. After logging in, you'll be able to listen to your messages.

    Still have questions? Ask a live support agent!

    Live Chat is available 10AM - 9PM EST. Simply tap "Support“ in the Settings menu of the TrapCall app. Tap “Visit Help Desk”. Then tap the green “Chat” bubble on the bottom right. Also available on www.TrapCall.com.

  • Can I share or download my voicemails?
  • How can I change my TrapCall voicemail greeting?

    To change your voicemail greeting please call (509) 554 - 5555 from the mobile phone you registered with TrapCall. When prompted, enter the same PIN number you used when you signed up. After logging in, you'll be able to listen to your messages and change your greeting.

    Still have questions? Ask a live support agent!

    Live Chat is available 10AM - 9PM EST. Simply tap "Support“ in the Settings menu of the TrapCall app. Tap “Visit Help Desk”. Then tap the green “Chat” bubble on the bottom right. Also available on www.TrapCall.com.

  • Why are my voicemails are coming through as texts?

    When a caller leaves a voicemail, you'll receive a text with the audio file. If you have our Premium or Ultimate subscription, you will also receive transcriptions, if this feature is enabled. Transcriptions type out your voicemails, allowing you to read them instead of playing the audio. When you’re ready to listen to your voicemail, click the play button and the message will begin.

    Still have questions? Ask a live support agent!

    Live Chat is available 10AM - 9PM EST. Simply tap "Support“ in the Settings menu of the TrapCall app. Tap “Visit Help Desk”. Then tap the green “Chat” bubble on the bottom right. Also available on www.TrapCall.com.

  • What is a voicemail transcription?

    A voicemail transcription is a text version of an audio voicemail. With our Premium and Ultimate subscriptions you can read your voicemails as texts. We'll send these to you in a text message or email. You can also choose to receive push notifications instead if you have the TrapCall application.

    Still have questions? Ask a live support agent!

    Live Chat is available 10AM - 9PM EST. Simply tap "Support“ in the Settings menu of the TrapCall app. Tap “Visit Help Desk”. Then tap the green “Chat” bubble on the bottom right. Also available on www.TrapCall.com.

  • Does my plan come with voicemail transcriptions enabled?

    Our Premium and Ultimate subscriptions include voicemail transcriptions. Ultimate users receive unlimited voicemail transcriptions. Premium users are limited to 10 voicemail transcriptions per month, which you can upgrade your account at any time to receive an unlimited amount.

    Still have questions? Ask a live support agent!

    Live Chat is available 10AM - 9PM EST. Simply tap "Support“ in the Settings menu of the TrapCall app. Tap “Visit Help Desk”. Then tap the green “Chat” bubble on the bottom right. Also available on www.TrapCall.com.

  • How do I restore my carrier voicemail?

    If you have already canceled your subscription, or wish to temporarily remove TrapCall from your phone and restore your carrier voicemail please click HERE. This deactivation tool is available 24/7 to walk you through restoring your carrier voicemail and ensure our service has been fully removed from your phone.

    Still have questions? Ask a live support agent!

    Live Chat is available 10AM - 9PM EST. Simply tap "Support“ in the Settings menu of the TrapCall app. Tap “Visit Help Desk”. Then tap the green “Chat” bubble on the bottom right. Also available on www.TrapCall.com.

  • How can I fix my voicemail issue?

    We are extremely sorry that you are experiencing issues with your voicemail!

    AT&T, Verizon, T-Mobile, MetroPCS, and Cricket allow your device to continue using the standard voicemail service on your device while also being programmed to TrapCall. For Sprint, US Cellular, and Business Class C-Spire users, these carriers do not allow us to properly forward your voicemails as expected. Due to this, we would need to place you on our complimentary Hosted Voicemail service. This is an easy and quick adjustment and will allow you to receive all of your messages directly in your TrapCall account.

    If you are currently on a supported voicemail carrier and still having issues or need to be placed on our Hosted Voicemail service, please reach out to a Live Support representative!

    Live Chat is available 10AM - 9PM EST in the "Support" section of the TrapCall app. Also available on www.TrapCall.com.

  • How can I forward calls to YouMail for voicemail?

    Since TrapCall and YouMail use a feature called Conditional Call Forwarding, you won't be able to activate both on your device. However, we have the ability to forward your calls from TrapCall to YouMail instead of your normal voicemail. First, we need your YouMail deposit number. To access your deposit number, please log into your account online at www.YouMail.com. Once you've logged in with your phone number and PIN, select Settings, and on the left hand panel, please select My Phones. Underneath your number, there is a deposit number which is used to activate YouMail. Then visit our Live Chat to speak to one of our technical representatives so we can set up your TrapCall account to forward calls to YouMail.

    Still have questions? Ask a live support agent!

    Live Chat is available 10AM - 9PM EST. Simply tap "Support“ in the Settings menu of the TrapCall app. Tap “Visit Help Desk”. Then tap the green “Chat” bubble on the bottom right. Also available on www.TrapCall.com.

  • How can I forward calls to Google Voice for voicemail?

    Since TrapCall and Google Voice use a feature called Conditional Call Forwarding, you won't be able to activate both on your device. However, we have the ability to forward your calls from TrapCall to Google Voice instead of your normal voicemail. To do so, all we need is your Google Voice number. Once retrieved, visit our Live Chat to speak to one of our technical representatives so we can set up your TrapCall account to forward calls to Google Voice.

    Still have questions? Ask a live support agent!

    Live Chat is available 10AM - 9PM EST. Simply tap "Support“ in the Settings menu of the TrapCall app. Tap “Visit Help Desk”. Then tap the green “Chat” bubble on the bottom right. Also available on www.TrapCall.com.