• How do I activate my phone with TrapCall? (Video)

    Activate your TrapCall account by carefully copying and pasting TrapCall's activation numbers into your phone's dialer. Just enter and dial the number into your dial pad, as though you are placing a call. Be sure to include special characters like * and #.

  • How to unmask blocked calls with TrapCall (Video)

    Learn how to reveal who is behind blocked calls on Android and iPhone devices.

  • Why am I receiving an error message when trying to activate?

    If dialing the activation code we provided for your device displays an error message, this means your carrier isn't giving you permission to change your Conditional Call Forwarding from your device. To resolve this, you will need to contact your carrier directly to enable Conditional Call Forwarding. Below are the the numbers to contact your carrier and the forwarding number you'll need to give them: 

    Carriers Technical Support 

    Forwarding Numbers

    AT&T

    1-800-331-0500 +17018011262

    T-Mobile

    1-877-746-0909 +17326082679

    MetroPCS

    1-888-863-8768 +15303036234

    Sprint

    1-888-211-4727 +17018011269

    Verizon

    1-800-837-4966 +17738013928

    US Cellular

    1-888-944-9400 +16033363210

    Cricket

    1-888-274-2538 +17018011262

    Business Class C-Spire

    1-855-277-4735  +17738013928

    When you ask to speak with their Technical Support team, please make sure to specify that you do NOT want to forward all of your calls. Many representatives may confuse Conditional Call Forwarding for regular call forwarding, which forwards ALL of your calls immediately, and your phone will NEVER ring. Instead you wish to forward when busyforward when unanswered, and forward when unreachable to the forwarding number specified for your carrier. 

    After this, your phone is all set to start unmasking calls! Just remember to reject/decline any blocked call that comes into your phone. Within a few seconds, we'll send it back to you with the unmasked number. If you are on an iPhone, it is best to double click the power button to decline the call.

  • How do I decline calls on my iPhone?

    There are two ways to decline a call on your iPhone. If your iPhone is unlocked, you can simply press the red Decline button. If your iPhone is locked, just double tap the power button on the side of your iPhone. This is the same button used to put the display to sleep. For older iPhone models, the power button may be located at the top of your iPhone.

  • How do I deactivate TrapCall on my phone?

    If you've already canceled your subscription or wish to temporarily deactivate TrapCall, please visit www.deactivatemyphone.com. This tool is available 24/7 to ensure TrapCall has been fully deactivated from your device.

  • How do I activate TrapCall on my AT&T phone?

    Activation

    IMPORTANT: Wi-Fi must be turned OFF in order for the following steps to work.

    If you already have a paid account, please dial **004*7018011262# and press Call. Don't forget to include the * and # symbols when dialing. You should see Setting Activation Succeeded. Your phone is now activated. 

     

  • How do I activate TrapCall on my MetroPCS phone? (Video)

    Activation

    Before activating, please ensure that you have the $5 Value Bundle from MetroPCS. This plan includes the Conditional Call Forwarding feature which allows TrapCall to work on your device.

    Once this is enabled and you already have a paid account, please dial **004*5303036234# and press Call. Don't forget to include the * and # symbols when dialing. You should see Setting Activation Succeeded. Your phone is now activated.

     

  • How do I activate TrapCall on my Sprint phone?

    Activation

    IMPORTANT: Wi-Fi must be turned OFF in order for the following steps to work.

    Activating TrapCall on your Sprint phone is incredibly simple! To do so, please dial *737018011269 and press Call. Don't forget to include the * symbol when dialing. Your call should beep and disconnect. Your phone is now activated!

     

  • How do I activate TrapCall on my T-Mobile phone?
  • How do I activate TrapCall on my US Cellular phone?

    Activate

    Please dial *906033363210 and press Call. Then dial *926033363210 and press Call. Don't forget to include the * symbol when dialing. Both calls will beep and disconnect. Your phone is now activated.

     

  • How do I activate TrapCall on my Verizon phone?

    Activation

    Please dial *717738013928 and press Call. Don't forget to include the * symbol when dialing. The call will beep and disconnect. Your phone is now activated.

     

  • How do I record an incoming call? (Video)

    If you have an Ultimate subscription, check out this video to learn how to record incoming calls with TrapCall.

    Call recording is now offered on our Premium plan as well!

  • Can I record calls legally in my state?

    With a Premium or Ultimate subscription you can record your incoming calls by first rejecting the call when it rings to your phone. The call will ring back within a few seconds and when you answer it, the call will be recorded.

    When the recording option is enabled, and a call rings back to your phone after you've declined it, a warning message will play stating "the person you are calling has requested to record this call. Please stay on the line to be connected." If recording without the other party's consent is legal, you can disable this warning by clicking HERE. Select Your Account and under Call Recording switch Play Recording to the off position.

    IMPORTANT: Before choosing to use the recording feature, please familiarize yourself with telephone recording laws, as you may need the other party's permission to record the call. You can find out which states are one-party or two-party consent states by clicking HERE

  • "Error Performing Request" during activation with iPhone 6 devices?

    If you have an iPhone 6, 6 Plus, 6S, or 6S Plus you may receive an Error Performing Request message during activation. To resolve this error, on your phone please go to Settings > Phone > Call Forwarding. Ensure that the Call Forwarding button is in the off position. Now, redial the activation instructions you were provided. You should see Setting Activation Succeeded. Your phone is now activated.

  • What are Reverse Number Lookups?

    Reverse Number Lookups allow you to lookup any number and see names, addresses, photos, and much more! Our Basic subscription provides 10 lookups per month, Premium provides 50 lookups per month, and Ultimate provides an unlimited amount of lookups per month. This feature is only available through the iOS and Android application.

    To lookup a number, open the app and select the Lookup tab. Enter a phone number and press Go. Once a result is displayed, you can add the number to your Blacklist. Additionally, you'll be able to see the result under Recent Searches