Frequently Asked Questions

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  • How do I activate my phone with TrapCall?

    To activate your TrapCall account, follow these simple steps:

    1. Turn off Wi-Fi

    2. Dial your carrier's activation code from the list below and press to call. Be sure to include special characters like * and #.

    3. The call should beep and then disconnect, or display a message Setting Activation Succeeded. Your phone should now be activated!

    Activation Codes

    AT&T: *0047018011262#

    Verizon: *717738013928

    T-Mobile: *0047326082679#

    Spectrum: *717738013928

    US Cellular: *906033363210 👉 After the call beeps and disconnects, dial *926033363210

    Visible: *717738013928

    Sprint: *737018011269 👉 After the call beeps and disconnects, dial *747018011269. 

    MetroPCS: ❗Before activating, please ensure that you have the $5 Value Bundle from MetroPCS. This plan includes the Conditional Call Forwarding feature which allows TrapCall to work on your device. Once this is enabled, dial **004*5303036234# and press Call to activate.

     

    If you're receiving an error message when trying to activate, refer to this article to learn how to solve the issue.

  • How do I deactivate TrapCall on my phone?

    If you've already canceled your subscription or wish to temporarily deactivate TrapCall, please visit www.deactivatemyphone.com. This tool is available 24/7 to ensure TrapCall has been fully deactivated from your device.

     

  • Why am I receiving an error message when trying to activate?

    If dialing the activation code we provided for your device displays an error message, this means your carrier isn't giving you permission to change your Conditional Call Forwarding from your device. To resolve this, you will need to contact your carrier directly to enable Conditional Call Forwarding. Below are the the numbers to contact your carrier and the forwarding number you'll need to give them: 

    Carriers Technical Support 

    Forwarding Numbers

    AT&T

    		 1-800-331-0500 +17018011262

    T-Mobile

    		 1-877-746-0909 +17326082679

    MetroPCS

    		 1-888-863-8768 +15303036234

    Sprint

    		 1-888-211-4727 +17018011269

    Verizon

    		 1-800-837-4966 +17738013928

    US Cellular

    		 1-888-944-9400 +16033363210

    Cricket

    		 1-888-274-2538 +17018011262

    Business Class C-Spire

    		 1-855-277-4735  +17738013928

    Visble

    		 1-866-576-1669  +17738013928

    Spectrum

    		 1-800-892-4357   +17738013928

    When you ask to speak with their Technical Support team, please make sure to specify that you do NOT want to forward all of your calls. Many representatives may confuse Conditional Call Forwarding for regular call forwarding, which forwards ALL of your calls immediately, and your phone will NEVER ring. Instead you wish to forward when busy, forward when unanswered, and forward when unreachable to the forwarding number specified for your carrier. 

    After this, your phone is all set to start unmasking calls! Just remember to reject/decline any blocked call that comes into your phone. Within a few seconds, we'll send it back to you with the unmasked number. If you are on an iPhone, it is best to double click the power button to decline the call.

     

  • "Error Performing Request" during activation with iPhone 6 devices?

    If you have an iPhone 6, 6 Plus, 6S, or 6S Plus you may receive an Error Performing Request message during activation. To resolve this error, on your phone please go to Settings > Phone > Call Forwarding. Ensure that the Call Forwarding button is in the off position. Now, redial the activation instructions you were provided. You should see Setting Activation Succeeded. Your phone is now activated.

     

  • Why am I experiencing issues programming TrapCall with Sprint? (iOS)

    Recently, Sprint began a soft roll-out of their VoLTE feature. Voice over LTE, allows for higher quality voice calls through an LTE network. During this transition, they have made changes to their Conditional Call Forwarding system which are proving to be problematic for Sprint customers using apps like TrapCall.

    Our engineers have been in contact with Sprint's team who acknowledge the bug caused by these changes. They have assured us that they are working on resolving this issue. 

    In the meantime, if you are experiencing issues programming TrapCall on your Sprint phone using the app's prompts, this may be due to Sprint's Wi-Fi Calling feature interfering with call forwarding. In order to resolve this issue, you'll need to deactivate Wi-Fi Calling. Before doing so, please check with your carrier as this may increase your data usage. Here's how to deactivate Wi-Fi calling:

    1. Click on this link: https://www.sprint.com/en/support/device/select-device.html
    2. Select the brand of the device you have
    3. Select the model of the device you have
    4. Click on Calls
    5. Activate Wi-Fi calling/calling plus
    6. Follow all steps to complete the activation and deactivation of Wi-fi calling or calling plus

    After following the steps above, proceed through the app's activation instructions again. You should not see this issue persist.

     

  • Why am I experiencing issues programming TrapCall with Sprint? (Android)

    Recently, Sprint began a soft roll-out of their VoLTE feature. Voice over LTE, allows for higher quality voice calls through an LTE network. During this transition, they have made changes to their Conditional Call Forwarding system which are proving to be problematic for Sprint customers using apps like RoboKiller.

    Our engineers have been in contact with Sprint's team who acknowledge the bug caused by these changes. They have assured us that they are working on resolving this issue. 

    In the meantime, if you are experiencing issues programming TrapCall on your Sprint phone using the app's prompts, this may be due to Sprint's Wi-Fi Calling feature interfering with call forwarding. In order to resolve this issue, you'll need to deactivate Wi-Fi Calling. Before doing so, please check with your carrier as this may increase your data usage. Here's how to deactivate Wi-Fi calling:

    1. Click on this link: https://www.sprint.com/en/support/device/select-device.html
    2. Select the brand of the device you have
    3. Select the model of the device you have
    4. Click on Calls
    5. Activate Wi-Fi calling/calling plus
    6. Follow all steps to complete the activation and deactivation of Wi-fi calling or calling plus

    After following the steps above, proceed through the app's activation instructions again. You should not see this issue persist.

  • How can I do a fresh install of the app?

    Perform a fresh installation of TrapCall by following these steps:

    1. Delete the app
      1. How to delete apps on your iPhone
      2. How to delete apps on your Android
    2. Reboot your device and make sure your phone is updated to the latest version of the software
    3. Reinstall TrapCall by downloading it directly from the Apple App Store or Google Play Store.
    4. You'll either be prompted to click the Restore Purchase button or enter your phone number to proceed with the on-screen setup instructions.

    Rest assured, by reinstalling the app on your device you won't lose any of your calls, saved numbers, or any data in the app, as that information is safely stored in our servers and linked to your account.