• How do I retrieve my PIN if I forgot it? (Video)

    To retrieve your PIN, please click HERE. Enter your phone number and select Send me my PIN. We'll be sure to send you a text with it.

     

  • How do I change my PIN?

    We understand that privacy and security are very important. To change your PIN, please click HERE. Enter your new PIN and confirm, then select Change PIN. Your new PIN will be updated which you will need to use in order to log back in to your account.

     

  • Can I print my invoices?

    To view your payment history and print your invoices, please click HERE. You can print these for your records.

     

  • How can I change the phone number on my account?

    To change the phone number on your account, please click HERE. You'll be asked to confirm your new number. After you select Update Number & Activate you'll be provided with instructions to reactivate TrapCall on your phone.

     

  • Can I print a log of my calls?

    To print a log of your calls, please click HERE then select the Print Calls button. You can print all of your calls by selecting All Calls or you print a single page by selecting This Page.

    If you'd like to filter the log of calls you are printing, select Filter. You can choose from All Calls, Unmasked, Voicemails, and Recorded.

     

  • Can I search for a call I received?

    To search through your call log for a call you received, please click HERE then select the magnifying glass. You can search for a specific date or date ranges, a name, or a number!

     

  • How Can I Contact Technical Support?

    We'd love to chat with you and answer any questions you may have! Our team of Technical Support Representatives is available in Live Chat Monday through Friday from 10am to 9pm EST.

    You can reach our Live Chat either through our website or through our mobile application. Please refer to the following information for exact instructions:

    To reach our support team through our website, please go to www.TrapCall.com and click on the Support button at the top of the screen. Once you are on our support page, you will see a green Support button at the bottom right of the screen. Please click on this button and provide a brief explanation of the issue or question you have. If none of our suggested articles resolve the issue you are experiencing, then you may proceed to our Live Chat and a representative will be with you shortly.

    To reach our support team through our application, please open your TrapCall application and click on Settings in the bottom right of the screen. Tap the Support button and then tap on “Visit Help Desk”. Once you are ion our support page, you will see a green Support button at the bottom right of the screen. Please tap on this button and provide a brief explanation of the issue or question you have. If none of our suggested articles resolve the issue you are having, then you may proceed to our Live Chat and a representative will be with you shortly.

    Please note that you will not be able to reach out to Live Chat outside of business hours. You will be directed to our email support instead and a representative will reach back out to you shortly.

  • How to download TrapCall recordings

    If you have the call recording feature enabled, you can download your recordings. At the moment, this can only be done through our website and not through the TrapCall application.

    To do so, log into your account at Trapcall.com and tap on the "Calls" tab. From there, you can filter the list to show only "Recorded" calls. Once you find the call you want to download, tap on the red "Recorded" icon and hit download. This will then save the audio file directly on your desktop.