Why are my calls not ringing on my iPhone but marked unmasked within the app?

With Apple's iOS 13 update, a new feature called "Silence Unknown Callers" was introduced, which will silence all calls you receive from anyone outside of your contact list. These calls are automatically forwarded to your voicemail and marked as missed. TrapCall will attempt to still unmask any Private/Blocked calls and mark them as unmasked through the app/website.

If you are not receiving phone calls but are getting notifications from TrapCall that calls are being unmasked, you may have this feature enabled. To disable please go to your iPhone Settings > Phone > Silence Unknown Callers > Disable.

For further assistance, please contact us here: https://support.trapcall.com/hc/en-us/articles/360021660692-How-Can-I-Contact-Technical-Support-