We hope enabling Spam Protection for iPhone is a seamless process for you, but if you receive an Error Enabling Extension message, or have difficulty enabling the TrapCall button under the Call Blocking & Identification portion of your iPhone's Settings, we're here to help!
The first troubleshooting step Apple recommends is to simply close the Settings app and wait roughly 2-3 minutes. Then, reopen the Settings app and navigate to Phone > Call Blocking & Identification and attempt to enable TrapCall one more time. If everything has loaded properly by this time, there’s a good chance this will be successful.
If the error persists, please ensure that your iPhone is updated to the latest version of iOS. Once that’s done, we recommend uninstalling TrapCall from your phone, rebooting the phone, and then reinstalling the app through the App Store, just to be sure that everything is loaded properly on your device.
If the error still occurs after walking through these troubleshooting steps, please contact our support team so we can ensure that this error is resolved and you can use Spam Protection for iPhone without any issues!
Still have questions? Ask a live support agent!
Live Chat is available 10AM - 9PM EST. Simply tap "Support“ in the Settings menu of the TrapCall app. Tap “Visit Help Desk”. Then tap the green “Chat” bubble on the bottom right. Also available on www.TrapCall.com.