We are extremely sorry that you are experiencing issues with your voicemail!
AT&T, Verizon, T-Mobile, MetroPCS, and Cricket allow your device to continue using the standard voicemail service on your device while also being programmed to TrapCall. For Sprint, US Cellular, and Business Class C-Spire users, these carriers do not allow us to properly forward your voicemails as expected. Due to this, we would need to place you on our complimentary Hosted Voicemail service. This is an easy and quick adjustment and will allow you to receive all of your messages directly in your TrapCall account.
If you are currently on a supported voicemail carrier and still having issues or need to be placed on our Hosted Voicemail service, please reach out to a Live Support representative!