There are two ways to decline a call on your iPhone. If your iPhone is unlocked, you can simply press the red Decline button. If your iPhone is locked, just double tap the power button on the side of your iPhone. This is the same button used to put the display to sleep. For older iPhone models, the power button may be located at the top of your iPhone.
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Live Chat is available 10AM - 9PM EST in the "Support" section of the TrapCall app. Also available on www.trapcall.com